Introduction

At Ezystay.net, your trust and safety are our top priorities. We are committed to providing a secure and reliable platform for booking holiday homes in Egypt. This Trust & Safety policy outlines the measures we take to protect our users and ensure a safe and trustworthy experience.

Verification of Listings

Verified Listings:
To ensure that every listing on Ezystay.net meets our high standards, we conduct thorough verifications. Our team verifies the accuracy of the photos, descriptions, and amenities provided by hosts. This process helps to ensure that what you see is what you get.

Secure Payment Solutions

Payment Security:
We offer a range of secure payment options, including installments in partnership with major financial institutions in Egypt. Our payment system uses advanced encryption technology to protect your financial information.

Flexible Payment Options:
To make booking easier and more accessible, we provide flexible payment solutions, allowing you to choose the option that best fits your needs.

Host and Guest Guidelines

Host Responsibilities:

• Accurate Listings: Hosts must provide accurate descriptions and photos of their properties.

• Safety Standards: Hosts are required to maintain their properties in a safe and clean condition, adhering to local safety regulations.

• Communication: Hosts should be responsive and provide clear communication to guests.

Guest Responsibilities:

• Respect Property: Guests must treat the property with respect and follow the host’s house rules.

• Communication: Guests should communicate any issues or concerns to the host promptly.

• Honesty: Guests must provide accurate information during the booking process.

Community Standards

Respectful Interaction:
We expect all users to interact respectfully and courteously. Discrimination, harassment, or any form of abusive behavior will not be tolerated.

Reporting Issues:
If you encounter any issues or inappropriate behavior, please report it to our customer support team. We take all reports seriously and will take appropriate action.

Privacy and Data Protection

Data Security:
We implement robust security measures to protect your personal information. Our privacy policy outlines how we collect, use, and protect your data.

Transparency:
We are transparent about our data practices and provide you with control over your personal information. You can manage your privacy settings through your account.

Safety Tips for Guests

Verify Property Details:
Carefully review the property details, photos, and amenities before booking. Contact the host if you have any questions.

Communicate:
Maintain open communication with your host before and during your stay. Discuss any specific requirements or concerns you may have.

Emergency Contacts:
Familiarize yourself with local emergency contact numbers and the location of the nearest hospital or medical facility.

Safety Tips for Hosts

Safety Features:
Ensure your property has essential safety features such as smoke detectors, fire extinguishers, and first aid kits.

Clear Instructions:
Provide clear instructions for guests on how to use appliances and address any potential safety concerns.

Regular Maintenance:
Regularly inspect and maintain your property to ensure it remains safe and in good condition.

Dispute Resolution

Resolution Center:
If any disputes arise between hosts and guests, our Resolution Center is available to help mediate and resolve issues. We aim to provide fair and timely resolutions to any problems.

Changes to This Policy

Ezystay.net reserves the right to modify this Trust & Safety policy at any time. We will notify users of any changes by posting the new policy on our website. Users are encouraged to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Trust & Safety policy, please contact us at:

Contact Information:

• Email: [email protected]

• Phone: +20 11 010 13982

• Address: Building 26 - El Choueifat - 5th Settlement - Cairo - Egypt 

By using Ezystay.net, you acknowledge that you have read and understood this Trust & Safety policy and agree to abide by its terms and conditions.