Hospitality Is Both Who We Are and What We Do

Introduction

Welcome to Ezystay.net. We are dedicated to providing an exceptional and hospitable experience for all our users, including hosts and guests. This Hospitality Policy outlines our commitment to fostering a welcoming, respectful, and enjoyable environment for everyone using our platform.

Our Commitment to Hospitality

At Ezystay.net, we believe that great hospitality is the cornerstone of a memorable stay. Our commitment includes:

Respect: We encourage all users to treat each other with respect and kindness.

Communication: Clear and prompt communication is essential to ensure a smooth and pleasant experience.

Safety: We prioritize the safety and well-being of both hosts and guests.

Transparency: We strive for honesty and transparency in all our listings and interactions.

Guidelines for Hosts

Accurate Listings:

  • Provide clear and honest descriptions of your property, including all amenities and any house rules.

  • Upload high-quality, recent photos that accurately represent your space.

Clean and Safe Environment:

  • Ensure your property is clean, well-maintained, and safe for guests.

  • Provide essential safety equipment, such as smoke detectors, fire extinguishers, and first aid kits.

Clear Communication:

  • Respond to booking inquiries and guest messages promptly.

  • Provide guests with clear instructions for check-in, check-out, and house rules.

Respect Guest Privacy:

  • Respect the privacy of your guests and avoid unnecessary intrusions.

Hospitality Extras:

  • Consider offering small hospitality touches, such as local guides, welcome snacks, or personal recommendations to enhance the guest experience.

Guidelines for Guests

Respect the Property:

  • Treat the host’s property with care and follow the house rules.

  • Leave the property in the same condition as you found it.

Clear Communication:

  • Communicate any issues or concerns with the host promptly.

  • Notify the host of your expected arrival and departure times.

Respect Neighbors:

  • Be mindful of noise levels and respect the neighbors and community.

Honesty:

  • Provide accurate information when making a booking.

  • Report any damages or issues that occur during your stay.

Community Standards

Inclusivity:
We welcome and celebrate diversity. Discrimination, harassment, or any form of abusive behavior will not be tolerated.

Conflict Resolution:
We encourage open and respectful communication to resolve any conflicts or misunderstandings that may arise.

Reporting Issues:
If you encounter any issues or inappropriate behavior, please report it to our customer support team. We take all reports seriously and will take appropriate action.

Safety and Security

Verified Listings:
We verify all listings to ensure they meet our standards for quality and safety.

Secure Payments:
Our payment system uses advanced encryption technology to protect your financial information.

Emergency Procedures:
We recommend that both hosts and guests familiarize themselves with local emergency contact numbers and procedures.

Continuous Improvement

Feedback:
We value your feedback and continuously strive to improve our services. Please share your experiences and suggestions with us.

Training and Support:
We provide resources and support to help hosts and guests understand our policies and improve their hospitality skills.

Changes to This Policy

Ezystay.net reserves the right to modify this Hospitality Policy at any time. We will notify users of any changes by posting the new policy on our website. Users are encouraged to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Hospitality Policy, please contact us at:

Email: [email protected]
Phone: +20 11 010 13982
Address: Building 26 - El Choueifat - 5th Settlement - Cairo - Egypt

By using Ezystay.net, you acknowledge that you have read and understood this Hospitality Policy and agree to abide by its terms and conditions.